Returns

1. About this Returns Policy 

The terms and conditions set out in this "Returns Policy" apply to all goods purchased from Calomax Online in the UK. 

Together with the Terms of Sale this Returns Policy forms part of a legally binding contract between Calomax and you, which you accept whenever you buy goods from Calomax Online. All of the terms and conditions in the Terms of Sale will apply equally to this Returns Policy, including any defined terms. In the event of a conflict between the Terms of Sale and this Returns Policy, the Terms of Sale will apply.

2. Your right to cancel "off the shelf" goods 

2.1 Where you place an order through Calomax Online for standard Calomax stock products you can cancel your order at any time before the goods are despatched to you.

2.2 Following receipt of the goods, you can cancel your contract by notifying us (as set out in section 4 below) within seven (7) days of the date on which the goods were delivered. This means that if you change your mind about the goods, or for any other reason you decide you do not want to keep the goods, you can notify us of your decision to cancel the contract, and then return the goods to us for a refund. If your order comprises more than one item you can cancel and return any of the items individually or in combination.

2.3 Nothing within this Returns Policy or the Terms of Sale affects your rights under law, and in particular you will always be entitled to return goods to us for a full refund if they where misdescribed, or are not of satisfactory quality, or reasonably fit for their purpose, and we cannot remedy the fault to your reasonable satisfaction. 

3. How to cancel 

3.1 If you wish to cancel an order please contact Calomax Ltd by calling 0113 249 6681. Please have your Order Acknowledgement email to hand and be ready to quote your order number and to specify which goods you want to return. 

3.2 If you cancel your order after the goods have been delivered you agree to return the goods to us by following the procedure set out below. 

4. Returning your goods 

4.1 To arrange collection of the unwanted goods please contact Calomax Ltd. Please have your order number and delivery receipt to hand. We will then arrange for your unwanted goods to be collected by a Calomax representative. A collection fee will apply.

4.2 You agree to return the goods in full, in a resalable condition and securely packaged (properly repacked in their original packaging if they were removed from it). You are responsible for all costs of returning the goods. 

5. Taking reasonable care of the goods 

5.1 You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned. Examples of a failure to take reasonable care of goods may include if you use the goods, or if you remove the goods from their packaging and fail to properly repack them. If your failure to take reasonable care of the goods means that they cannot be resold as new we reserve the right to apply a charge of 40% of the price you paid for the goods, which you agree we may deduct from your refund for the goods. We can only re-sell opened/used goods at a significantly discounted price and the 40% charge is your agreed contribution to our likely loss on these goods. 

5.2 If the goods are damaged whilst in your care, if you fail to return all parts of the goods or otherwise if your failure to take reasonable care of the goods means that we reasonably believe that resale will not be possible at all, you agree that we may withhold payment of all or part of the refund in respect of the goods as compensation for our loss on these goods. You should make all reasonable attempts to examine the goods before removing the protective covering, and agree that removing the protective covering will constitute a failure to take reasonable care of the goods. 

6. Conditions of Collection 

6.1 Collection of the goods will only take place from the delivery address to which they were delivered, and will be subject to the following conditions:

6.1.1 You agree to provide Calomax Ltd with as much detail as possible of relevant features of the delivery address in order to help our representative prepare for the collection;

6.1.2 You agree to ensure that there is suitable access to the chosen collection location;

6.1.3 If collection cannot be made from your chosen location due to the nature of the premises, because there is insufficient access or for any other reason that is not within our reasonable control, including your absence at the time of collection, you agree to pay our reasonable additional collection fees and the costs of re-arranging collection;

6.1.4 You keep the goods at your own risk until they have been removed by our collection agents from your premises;

6.1.5 If you are not personally available to undertake any of your obligations under this paragraph 6.1, you may appoint a representative to do so in your place. The representative must be an adult capable of supervising collection on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own;

6.1.6 This paragraph 6.1 does not take away any rights you may have under law. To find out more information contact your local Citizens Advice Bureau (www.citizensadvice.org.uk). 

7. Collection fee 

7.1   We will charge a reasonable fee for the cost of sending a representative to collect your goods. You agree that we may set-off the collection fee against any sums being refunded to you.

7.2 If you are returning your goods because they are faulty or incorrect, no collection fee will be charged. 

8. Refunding your money 

8.1 We will make all refunds to the card used for payment. 

8.2 The refund will include the cost of the returned goods, less any re-stocking charges for failure to take reasonable care of the goods and any collection fees. 

9. Your consumer rights 

9.1 This Returns Policy does not take away any rights you may have under consumer law. For more information contact your local Citizens Advice Bureau (www.citizensadvice.org.uk).