Terms and Conditions

1.1 The prices, which you must pay for the products that you order, are set out on the Website at the time you place your order, plus a minimum Packing and Carriage charge (currently £7.50, this charge covers orders up to the value of £49.99, thereafter additional Packing and Carriage costs will be charged) except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. 

1.2 The prices quoted on this Website apply only to products sold via this Website.  Where the same products are available via our distributor network different prices may apply.

1.3 All prices are shown in £s sterling and exclude VAT

1.4 Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the Website are correct at the time when the information was inputted onto the system, the information appearing on this Website at any time may not reflect the exact position at the moment you place an order.

 

2.1 The Order Acknowledgement email and order number are not an order confirmation or order acceptance from us.  Acceptance of your order and the completion of the contract between you and Calomax Ltd will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.  Where items are despatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched. Our carrier will make every reasonable effort to make delivery.

2.2 We take payment from your card at the time we receive your order, once we have checked your card details. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out.

2.3 To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.  By accepting these Terms and Conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency that may keep a record of that information. This is done only to confirm your identity, a credit check is not performed and your credit rating will be unaffected.

2.4 You have the right to cancel your order up to 7 days following receipt. This includes your right to cancel your order under the Distance Selling Regulations (exclusions apply).

2.5 Your right to return does not apply to products, which fall into the following categories unless they are faulty:

•   Items supplied for discontinued products cannot be returned for any reason.

•   In exceptional circumstances, we may agree to accept returns and we reserve the right to charge a cancellation fee of 40% of the purchase price.

Please see our returns policy for full details.

2.6 The cost for the return of goods supplied shall be met in full by the purchaser.

2.7 On faulty products, after the 7-day cancellation period, we reserve the right to offer a replacement part or repair where appropriate.

2.8 All refunds will be made to the debit or credit card on which the original purchase was made within 30 days.

2.9 Your statutory rights are not affected.

 

Calomax Delivery Policy

All orders received before 12.00 noon, stock items will be despatched within 3 to 5 working days via our prefered courier service. Where we are unable to despatch (for example the supply of replacement parts for discontinued boilers), we will contact the customer and advise them why we have been unable to despatch and give them an updated delivery date and the option to cancel. There may be times when we are unable to fulfil our delivery promise. due to weather or stock shortages. In the very rare event of this happening Calomax Ltd will keep the customer informed.